- Regional performance management around tech services (i.e. repairs, data transfers, tutorials and IOT products). Conducting conference calls, daily briefs, weekly updates and individual support coaching with specific stores. Including documenting performance levels on a weekly, month by month and quarterly basis. - Training and development of store staff around new products, services and store procedures. - Building consistent customer experiences around service, repair and support journeys. - Ensuring displays and product placements are to planogram and compliant. - Managing store repairs and inventory using our internal online databases and ORACLE software. Including conducting physical inventory and software checks daily to ensure loss prevention and be in line with GDPR.

- Managing store stock and inventory using our internal online databases. Including conducting physical inventory checks 3+ times per week to ensure loss prevention. - Control staff hours and scheduling using STAR and KRONOS systems. - Overseeing the sales and day to day activities of my staff. Instructing on correct procedures where required. - Raising non-CAPEX orders for stationary products and expenses, including staff travel and store maintenance. Maintaining database of all goods purchased, recording and storing all petty cash receipts. - Store cash management and banking including processing of both physical and digital bank lodgements. - Ensuring store compliance and correct procedure with regards to insurance debit/credit receipts and data protection. - Train new starters with company protocols and regulations. Also provide instruction and guidance to colleagues on new products, deals and technologies as they appear on the company intranet. - Conduct sales of contracts, phones, sim cards and accessories, making sure the customer is aware of all important information necessary for the use of their product.

- Driving to and conducting viewings for tenants and prospective landlords. - Liaising with property maintenance companies for cleaning, repairs or renovations and retrieving quotations on behalf of our landlords for those services. - Building rapport, discussing, then negotiating prices, contracts and terms and conditions with tenants and landlords over the phone and face to face ensuring good communication at all times. - Daily scheduling of tasks to organise timings and workload between office and off-site operations.